WE ARE NOT A CRISIS RESPONSE SERVICE.

If you’ve got an urgent concern, if you’re at risk or experiencing a crisis, you should contact your GP, the NHS 111 service, the GP out of hours service, the NHS or The Samaritans on 116 123.

You’ll also find a collection of crisis response information on the NHS website.


How much does treatment cost?

We charge £60 per hour for private clients seeking CBT and EMDR treatment. We ask for payment before your session starts. For insurers and other referrers, please get in touch to discuss with us further. And we’ll charge an additional fee if you need us to write letters or clinical reports.


What if I need to cancel?

We’ll always need 48 hours’ notice if you need to cancel or move a session. If you don’t let us know in time, we’ll need to charge you for the missed session.


How long does a session last?

We offer all our clients an initial and free 15-minute “triage” call so we can work out if CBT or any other treatments is the best fit for you.

After that, your first visit usually lasts an hour. In that session, you can check you’re going to feel comfortable talking to us while giving us a chance to understand a bit more about your personal condition.

Your regular sessions will last between 50-60 minutes.


Do you have parking?

No - we don’t have parking, but there is parking nearby. We’re also close to a number of local bus routes and we’re a 15-minute walk from York station.


Do you have disabled access?

Yes - the building is designed for disabled access.


What are your working hours?

We’re flexible with our session times and can offer evening or weekend appointments if that’s what you need. We offer sessions in-person, over the phone and via video call. It’s probably easier to give us a call and we can work out the best plan for you. And if for whatever reason we can’t help, we’ll probably know someone who can.


Do you take referrals from private health insurers?

Yes – we do. We’re registered with a number of insurance agencies including AXA PPP and Aviva Health. If you have private healthcare that will fund your treatment, you’ll need to contact them first to make sure you’ve got all the right information. And when you come to us, please bring your reference numbers.


Do I need a referral from my GP?

No – you don’t need a GP referral. You can ‘self-refer’ to our service.


What other services do you provide?

Alongside our therapies, we offer a range of other services including workplace mental health assessments, reporting writing, occupational mental health services, training, and clinical supervision for CBT and EMDR.

Get in touch, and we’ll be happy to answer any questions.